Article ID : 00024660 / Last Modified : 02/28/2018

No sound is heard from the Sony multimedia monitor.

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

NOTE: Some multimedia displays do not include built-in speakers. External speakers that are connected to the monitor must be plugged in to the monitor headphone output jack.

  1. Verify that the audio cable is connected from the audio output of the computer to the audio input of the display.
  2. Plug a set of headphones into the headphone output of the computer to confirm the computer is functioning properly.

    NOTE: If no sound can be heard through the headphones, the computer is experiencing sound issues. Contact the computer manufacturer for further troubleshooting.

  3. Press and hold the Reset switch on the Sony® display.

    NOTE: This will restore the volume and mute levels to factory default (as well as all other monitor functions).

  4. Verify the multimedia display speakers are working by plugging them into any audio source that has a compatible stereo headphone output.

    NOTE: Examples are a portable cassette player, radio, or stereo.

If the issue is still unresolved, service may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.