IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.
You may experience sound issues if your TV is not properly connected to the audio receiver, if the TV has been muted inadvertently, or if the settings on either the TV or the receiver are incorrect. Follow the steps below to troubleshoot if there is no sound or low volume from the AUDIO OUT jacks.
Refer to the operating instructions for your TV for model-specific information on the features of your TV and detailed information on how to complete the troubleshooting steps in the solution. Manuals are posted on your model support page.
- Turn up the TV volume to make sure the TV is not set to MUTE .
- Turn up the volume on the receiver.
- If your TV is capable of receiving a Secondary Audio Program (SAP), make sure it is not set to a SAP that does not have an audio signal.
NOTE: This may be controlled with the SAP or MTS button on your remote. If your remote does not have an SAP or MTS button, you may have to change this setting in the Audio section of the TV menu.
- Verify that the red and white audio cables are properly connected to the AUDIO OUT jacks of the TV and the AUDIO IN jacks of the Audio/Video (A/V) stereo receiver.
- Connecting speakers directly to the AUDIO OUT jacks is not supported. These jacks are designed to be connected to an A/V stereo receiver using a left & right audio cable.
- Do not connect the TV to the PHONO input jack on the A/V stereo receiver. PHONO jacks are specifically designed for use with a turntable and may not work properly if connected any other type of components.
- Verify that the appropriate input on the A/V stereo receiver is selected to receive the audio signal from the TV.
NOTE: Refer to the operating instructions of the receiver for additional information on how to change this setting.
- Some TVs require that the internal speakers be turned off before sound can be output from the AUDIO OUT jacks. If your TV has this feature, turn off the internal speakers of the TV through the Audio section of the TV menu.
- If your TV has a SELECT OUT option in the setup menu, make sure it is set to TV OUT .
- If possible, try connecting the TV to a different A/V receiver.
NOTE: If this resolves the problem, the issue is with the receiver. Consult the manufacturer of the receiver for further troubleshooting steps and repair options.
- Replace the audio cables.
The troubleshooting steps listed above should resolve your issue. If you have completed all of the steps and the issue is not resolved, service may be required.
For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.
For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.