Article ID : 00025254 / Last Modified : 06/19/2017

The Display Shows the RESET, ERROR, ERROR 99, E99, or OFFSET Message

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Power fluctuations from connected components cause these errors to appear. If your car stereo has a RESET button, press it to reset the error.


  • If you installed a modulator, contact the system installer to help you locate the modulator.
  • After you press the RESET button, you'll lose the clock and tuner presets. You can reprogram them after the car stereo boots up.
  • Ask a professional installer to connect and troubleshoot any other connected components.
  • Additional information on reset procedures and connections are available in the manuals for each component. Manuals are posted on your model support page.

If the reset procedure doesn't resolve the issue or if your car stereo has no reset button, your device may need service.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.