Article ID : 00025380 / Last Modified : 02/27/2018

Unable to change the channel or video input.

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If the TV does not change channels using the remote control but does using the channel buttons on the TV, then the remote control may be in the wrong mode. Press the TV FUNCTION button on the remote control prior to changing channels.

NOTE: This solution only troubleshoots issues that may occur when using a direct cable or antenna connection to the UHF/VHF input on the TV. It does not cover issues that may occur when using a cable box or satellite receiver .

The information below will assist in resolving the issue of not being able to change the channels with the supplied remote and the buttons on the front of the TV.

  1. Ensure that the Channel Fix feature is disabled.
  2. Perform the Auto Program function.

NOTES:

  • If model-specific information is required to complete any of the steps in this solution, refer to the operating instructions supplied with the product. Manuals are posted on your model support page.
  • If the issue is not resolved, reset the TV  to the original factory settings and then retry the above steps.