Article ID : 00025400 / Last Modified : 11/10/2016

The disc tray will not open, eject a disc or close.

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If you experience difficulty with the disc tray opening or closing, follow these steps to try to resolve the issue.

  1. Turn off the power of the disc player or the stereo system, if the disc player does not have a separate POWER button.
  2. Unplug the power cord from the AC outlet for 1 minute.
  3. Make sure there is nothing blocking the disc tray from opening or closing.
  4. Plug the power cord back into the AC outlet.
  5. Turn on the disc player or stereo system.
  6. Attempt to open or close the disc tray.

If the issue is still unresolved, service may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.