IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.
Follow these steps to troubleshoot this issue:
- Power off your CD player.
- Unplug the power cord for 30 seconds, and then plug it back in.
- Power on your device.
- Try to open or close the disc drawer or tray.
Note: Make sure nothing blocks the tray from opening or closing.
If the issue still occurs, repair may be required.
For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.
For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.