Article ID : 00188856 / Last Modified : 01/05/2018

The Remote Control Won't Turn On

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Follow the steps below if the remote control won't turn on:

  1. Reset the remote control .
  2. Make sure that no buttons are stuck.
  3. Replace the batteries.

Note: If the issue still occurs after trying the steps above, repair may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.