My Remote Control Doesn't Work

Possible Causes

The remote control may not work or operate correctly for the following reasons:

• The remote has lost Bluetooth® connection (only for remotes that have the built-in IR Blaster function).
  • In this case, a separate article is available if the remote control doesn't work, but the Power button does.
• The remote doesn't support the model or component type.
• The remote doesn't support the manufacturer.
• Specific features, such as menu systems or timer functions, may not be accessible with the remote.
• Units that were not originally supplied with a remote control may not be remote compatible.
• Components over seven years old may not be compatible with current remote controls.
• New components may not be compatible with older remote controls.
• Remote controls may not support mechanical functions, such as a power button.
• Some receivers have a command mode setting. Set it to Command Mode 1 so that a universal remote control can control it.
• Some audio components only work with the original remote control.
  • Universal remote controls won't work with components that use a two-way remote communication system, SAVA speaker systems, or specific AV receiver models.
• Something is blocking the IR sensor on the device.

Troubleshoot the Remote Control

Select your product type for the appropriate troubleshooting steps for your remote:

• Televisions
• Home Video Products (Blu-ray Disc™ players, DVD players etc.)
• Home Audio Products
• Camcorders and Digital Cameras
• Universal Remote Control