Article ID : 00025544 / Last Modified : 12/07/2016

How to determine if the built-in battery needs to be changed.

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

The built-in battery of the portable player should be replaced when the battery life is less than half, even when it has been fully charged.

NOTE: The built-in battery can be changed by consulting the place of purchase or by an authorized service center.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.