Technical knowledge is required to replace the built-in rechargeable battery, it is not recommended for customers to do replace the built-in rechargeable battery by themselves. The device needs to be disassembled to replace the built-in battery. Since the device functions exclusively on the built-in rechargeable lithium-ion battery, other commercial products cannot be used.
For the built-in battery to be changed, service is required.
For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.
For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.