Article ID : 00031456 / Last Modified : 02/13/2018

How do you Replace the Built-in Battery on the camera, Walkman or navigation device.

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Technical knowledge is required to replace the built-in rechargeable battery, it is not recommended for customers to do replace the built-in rechargeable battery by themselves. The device needs to be disassembled to replace the built-in battery. Since the device functions exclusively on the built-in rechargeable lithium-ion battery, other commercial products cannot be used.

For the built-in battery to be changed, service is required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.



  • The performance of the built-in battery decreases depending on the electrical discharge times, usage duration, usage environment, which will shorten the battery life. Once the available battery time when the battery is fully charged decreases to half of what it was at the beginning, the battery should be replaced.
  • The built-in battery of a Walkman player can be charged approximately 500 times. If the battery life is short, refer to this article when the  battery life is short even when the Walkman is fully charged .