Article ID : 00026238 / Last Modified : 02/27/2018

How to troubleshoot when the cassette player is eating tapes.

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IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

IMPORTANT: If model-specific information is needed, refer to the instructions supplied with the product. Manuals are posted on your model support page.

  1. Make sure the proper type of cassette tape is being used.

    NOTE: Some cassette players are not compatible with High Bias or Metal tapes and will not play correctly.

  2. Clean the tape heads using a dry head-cleaning cassette tape.
  3. Attempt to playback a tape that is shorter in length.

    NOTE: C120 and C180 cassette tapes may not play properly. C60 and C90 are recommended.

  4. Depending on the location of your unit, the tape heads may have condensation on them. Open up the tape door, unplug the unit and let the unit sit for approximately one hour to dry up any moisture. Then plug the unit back in and try the unit once more.

If the issue is still unresolved, service may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.