Article ID : 00027388 / Last Modified : 02/28/2008

The cassette compartment will not open or the tape is stuck and will not eject.

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Follow this procedure to troubleshoot if the cassette compartment will not open or the tape is stuck and will not eject.

WARNING: There is a risk of hardware damage. Do not attempt to forcibly open the cassette compartment or remove the tape from the cassette compartment. Doing so may damage the product and tape.

  1. Ensure the cassette player is not set to the PAUSE mode.
  2. Ensure the cassette player is in the STOP mode and that the tape is not playing.
  3. Attempt to open the cassette compartment and remove the tape.

NOTE: If the issue is still unresolved after completing all of the troubleshooting steps, service will be required .