Article ID : 00026270 / Last Modified : 02/27/2018

The power will not turn on.

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Follow this procedure to troubleshoot if the power will not turn on.

NOTE: Because each of these steps represents a possible solution to this issue, check the camera status after completing each step.

  1. Make sure the battery you are using is charged; attempt to recharge the battery if necessary.

    IMPORTANT:

    • The charging indicator may flash if the battery has not been charged for a long time or if it is new, right out of the box. In this case, temporarily remove the battery and then try charging it again.
    • If the charging indicator does not light up or blink while charging, make sure the metal contacts are free of any foreign material that may prevent charging. Use a dry cloth to wipe away any dust or other material on the battery terminals.

    NOTE: Batteries discharge more quickly when used in cold weather conditions.

  2. Make sure the battery is properly inserted in the camera.
  3. Attempt to turn on the camera.
  4. If you have an optional AC power adapter, try connecting it to the camera and a working electrical outlet.
  5. Attempt to turn on the camera.
  6. Try using a small can of compressed air to clean the battery terminals if the issue is not resolved.
  7. Perform a manual reset on the camera.

    1. Remove the battery from the camera.
    2. Set the power switch to ON.
    3. Press and hold the shutter button for 30 seconds.
    4. Set the power switch to OFF.
    5. Insert the battery back to the camera.
    6. Set the power switch to ON to see if the camera will turn on.
  8. Try using a different battery back to see if the issue is with the battery and not the camera itself.

IMPORTANT:

  • If the message  Error: Camera Error is displayed on the screen, a malfunction may have occurred in your camera, and the camera may need to be repaired.

    For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.

      

    For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.

      
  • If your camera does not turn on after a software update, try performing the software update again. System trouble may have occurred during updating. Please refer to the download site of the software of the camera.
  • If you are using an Apple® Mac® OS X version 10.10 or later, run Driver Loader, an app that prepares software for updating, before updating the software.

If the issue is still unresolved, service may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.

  

For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.