Article ID : 00018940 / Last Modified : 11/28/2017

The Camera Doesn't Turn On or Off After a Firmware Update

    The camera may become unresponsive or fail to turn on after the firmware is updated. This may be due to a low battery or an incomplete firmware installation. Follow these steps to address the issue:

    1. Make sure the battery is fully charged. If you have the optional AC power adapter, connect it to the camera and a working electrical outlet.

      Note: Batteries discharge faster when used in cold weather conditions.

    2. Check if the USB cable is working properly.
    3. Perform a manual reset on the camera.

    4. If the camera won't turn on after the manual reset, run the firmware again.
    5. If necessary, use a different computer.

    If the issue still occurs, repair may be required. Go to Product Repair.