Article ID : 00018940 / Last Modified : 11/28/2017

The Camera Doesn't Turn On or Off After a Firmware Update

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The camera may become unresponsive or fail to turn on after the firmware is updated. This may be due to a low battery or an incomplete firmware installation. Follow these steps to address the issue:

  1. Make sure the battery is fully charged. If you have the optional AC power adapter, connect it to the camera and a working electrical outlet.

    Note: Batteries discharge faster when used in cold weather conditions.

  2. Check if the USB cable is working properly.
  3. Perform a manual reset on the camera.

  4. If the camera won't turn on after the manual reset, run the firmware again.
  5. If necessary, use a different computer.

If the issue still occurs, repair may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.