Article ID : 00027134 / Last Modified : 08/30/2018

No Picture on the TV When Connected to a Audio/Video (A/V) Device

Applicable Products and Categories of This Article

Before You Start

  • A separate article is available for issues when there is no picture when using an HDMI® connection .
  • Make sure your TV has the recent system software installed. System software updates are available for certain LCD TVs. Downloads are posted on your model support page.
  • If model-specific information is needed to complete any of these steps, check your product manual. Manuals are posted on your model support page.

Solution

Follow these steps to resolve the issue:

Note: The Hookup Guide can provide you a customized hookup based on the available connection jacks on your A/V devices.

  1. Check if the input of the TV corresponds to the input used for the A/V device.
    • Make sure the TV and the A/V device such as a Blu-ray Disc™ player are powered on.
    • Press the Input button on the remote control of the TV.
    • Switch the TV input to which the A/V device is connected.
    • Check if the TV has a picture.

    Note: Follow the steps below if the A/V device is connected to the composite video input of the TV.

    1. Press the Input button on the remote control of the TV.
    2. Select Video.

      Video 1 input

  2. Check if the cable is firmly connected to the TV and the A/V device.
    • The audio or video may not work properly if the cable is loose.
  3. Check if the input of the audio system (such as an amplifier or theater stand) is set to the input used for the video output device. Follow this step if the video output device is connected to the TV through the audio system.

    View connection diagram

    Note:

    • Video is selected as shown in the image above, but select the appropriate input according to the specifications of your device.
    • If there is no picture on the TV screen even after selecting the correct input, try following the connection [A] as shown below.You can do this if you have a spare cable. Connect the video output device directly to the TV and not through the audio system using an video cable. Then, check if there is a picture on the TV screen.

      View connection diagram

      [A]:Video cable connection

      [B]:Audio cable connection

      [1]: Video output device (Example: BD/DVD player)

      [2]: Audio system (Example: AV Amplifier)

      [3]: TV

  4. If you have a spare cable, try it. Then, check if the situation has improved. Check whether the connecting cable is causing the issue.
  5. Connect the A/V device to another input of the TV to check if the input used on the TV is causing the issue. If it is the cause of the issue, follow these steps below.
    1. Connect the cable to another input of the TV.
      • If you connected the cable to the component 1 input of the TV, remove it and connect the cable to the component 2 input of the TV.
    2. Press the Input button on the remote control of the TV.
      • Switch the input to the corresponding input that you connected in step 1. Then, check if there is a picture on the TV screen.
  6. If possible, connect a different A/V device and check if the issue is resolved.
  7. Reset all the devices by disconnecting or reconnecting the power cords.

    If the issue is caused by external factors such as your network service or the connected devices, resetting the devices may improve the situation.

    • Reset the devices and update software.

      Steps to reset the devices

      1. Power off the connected device and the TV.
      2. Unplug the power cords of the device and the TV.
      3. Allow both the device connected and the TV to remain without power for 30 seconds.
      4. Plug the power cords of the device and the TV back into the electrical outlet.
      5. Power on the connected device and the TV.

  • Perform a factory reset.

  • IMPORTANT:

    • If your A/V receiver has a convert function, it may be necessary to activate this in the menu when using more than one connection type in the hookup. The manual that came supplied with your unit should be able to provide whether your A/V receiver has this function.
    • If your A/V receiver isn't capable of up-converting signals, make sure that the type of video cable being used between your source (DVD, cable box, etc.) and the A/V receiver is the same type of video cable that is being used between the A/V receiver and the television.
    • A composite or S-Video signal that is up-converted to a component or HDMI signal may not display because of copyright protection encoded in the video signal.

    The troubleshooting steps listed above should resolve your issue. If the issue still occurs after trying the steps above, repair may be required.

    For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.

      

    For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.