Article ID : 00027200 / Last Modified : 09/28/2011

The PIXELA ImageMixer™ software or USB drivers will not install properly on the computer.

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Follow the procedure below if the PIXELA ImageMixer™ software or USB drivers will not install properly on the computer.

  1. Create a New Folder icon on the computer desktop.
  2. Copy the contents of the PIXELA ImageMixer Installation CD to the New Folder icon.
  3. Restart the computer in Safe Mode.

    IMPORTANT: When the computer first begins to boot after restarting, press the F8 key on the keyboard. You will then be able to select Safe Mode from the list of options.

  4. On the desktop, double-click the New Folder icon.
  5. In the New Folder window, double-click the topmenu.exe or Install.exe icon.
  6. Follow the on-screen instructions to complete the installation.
  7. Restart the computer.