How to troubleshoot a wireless mouse that is not operating properly.
Follow these steps to troubleshoot a wireless mouse that is not operating properly.
IMPORTANT: This procedure is for use with a wireless mouse supplied with a desktop computer.
- Because each of these steps represents a possible solution to this issue, check the mouse status after completing each step.
- Do not use radio-controlled or other wireless devices near the computer or wireless mouse. These devices may cause interference that may prevent the mouse from operating properly.
- Do not place metal furniture near your computer or wireless mouse, as this may create interference and prevent the mouse from operating properly.
- Replace the batteries in the mouse.
- Verify the infrared receiver on the front of the computer is free of obstructions.
- Ensure the wireless mouse has been set up properly .
- Ensure the mouse is being operated within the recommend range (typically within 11 inches) of the Infrared (IR) receiver on the computer.
- Only use the mouse on surfaces such as plain paper, card stock, or fabric that have minimal repetitive patterns.
NOTE: Do not use on surfaces such as mirrors, glass, or magazines that have half-tone printing.
- Restart the computer in Safe Mode.
- Reinitialize the mouse driver .
- Reset the BIOS defaults .
- Restore the system to a time when the mouse last worked.
- If the issue is still unresolved after completing all of the troubleshooting steps, the wireless mouse may need to be replaced.