Article ID : 00027532 / Last Modified : 08/16/2015

An error is displayed when performing a system recovery.

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When performing a system recovery, you may receive one of the following errors:

  • Error: Cannot normally execute the initial setting of partition information
  • Error: Destination partition is too small
  • Error: Cannot Recover. Hard drive size is too small

Follow the procedure below to resolve the error.

  1. Disconnect all external hardware that is attached to the computer.

    NOTE: The system recovery application may recognize an external drive as the C: drive and display the error.

  2. Reset the BIOS to factory defaults.

    WARNING: There is a risk of data loss. Backup data on all partitions because a complete system recovery will format all partitions.

  3. Perform a system recovery again using the Restore complete system option and not C: drive recovery.

If the issue is still unresolved, service may be required.