Article ID : 00027550 / Last Modified : 08/16/2015

Noise is heard or the sound is garbled, muffled, or distorted when playing an audio cassette tape.

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Follow the steps below to troubleshoot this issue.

  1. Stop the cassette tape.
  2. Remove the cassette tape from the player.
  3. Use a pencil to reduce any tape slack [FIG. 1] on the cassette.
  4. Clean the tape heads in the player using a commercially available dry tape head cleaner.
  5. Reinsert the cassette tape into the player.
  6. Begin playing the tape.
  7. If the issue it not resolved, attempt to play a different cassette tape.

NOTES:

  • If the issue is resolved when playing a different cassette tape, then the previous cassette tape is faulty.
  • If the issue is still unresolved after completing all the troubleshooting steps, service will be required .