Article ID : 00028360 / Last Modified : 08/25/2016

Cannot log in to Web pages using the fingerprint sensor.

Applicable Products and Categories of This Article

Follow this procedure to troubleshoot the UPEK® Protector Suite™ software when a fingerprint scan will not log in to a registered Web page:

IMPORTANT: If information is needed in order to complete these steps, refer to the operating instructions supplied with the product. Manuals are posted on your model support page.

  1. Ensure the issue is not occurring with all sensor functions  and is specific to the Password Bank feature.
  2. If the issue is only occurring with a single website, delete the registration and recreate it.