Article ID : 00029080 / Last Modified : 05/06/2015

The TV volume cannot be adjusted.

Applicable Products and Categories of This Article

Follow the steps below to troubleshoot if the TV volume cannot be adjusted.

IMPORTANT: If the Audio Out option of the television is set to Fixed, the TV speakers are turned off and the volume output of the TV is fixed. If this is the case, use the audio receiver remote control to adjust the volume through the audio system.

  1. Attempt to adjust the volume using the volume control buttons on the front of the TV.
  2. Attempt to adjust the volume using the remote control supplied with the TV.
  3. If the volume can be adjusted using the volume buttons on the TV, but not the remote control, then reset the remote control  to factory specifications.
  4. If the volume cannot be adjusted using the volume buttons on the remote control or television, then perform a power reset  on the TV.

NOTE: Performing a Factory Reset may also help resolve the issue. For instructions about performing a Factory Reset, consult the instruction manual of the TV for model-specific information. Manuals are posted on your model support page.