If the camera and the computer are not connecting, follow the steps below to troubleshoot this issue.
- Some software or hardware installations and changes require the user to be logged into the computer as Administrator or to an account with Administrator rights.
- Because each of these steps represents a possible solution to this issue, check the camera status after completing each step.
- Check the camera specifications to ensure it is compatible with the computer operating system. Manuals are posted on your model support page.
- Check if the operating system of your computer has been upgraded as operations are not guaranteed in an upgraded environment.
- Ensure the USB cable is properly plugged into the terminal of the camera and the computer.
NOTE: For models that connect via the USB cradle or the Cyber-shot® Station, check the connection of the USB cradle as well.
- Disconnect any other USB devices (except for a mouse and keyboard) from the computer as other USB devices may cause the camera to not be recognized properly.
- If your computer has multiple USB ports, try connecting to another USB port.
- Some computers have different USB controllers for each port. In this case, connecting to a different port may solve the problem.
- Connect the USB cable directly to a USB port on the computer. Using a USB hub connection may cause the camera to not be recognized properly by the computer.
- Ensure the recording media is inserted in the camera, otherwise the camera will not be recognized properly by the computer.
- Ensure the camera is set properly in the menu to use the USB connection.
NOTE: Some cameras must have the USB Connect option in the menu set to Normal, Mass Storage, or PTP.
- Turn the camera off and then back on again; the computer cannot recognize the connection unless the camera is on.
- If the issue is not resolved, reinstall the USB driver .