IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.
If the Digital Voice Editor (DVE) software doesn't respond or there are errors, follow the steps below to resolve the issue. Check your manual for model-specific information. Manuals are posted on your model support page.
- Uninstall all versions of the DVE software.
- Download and Install the Sound Organizer V1.6 Software
- Disconnect all external storage devices.
- Restart the software.
If the issue still occurs, repair may be needed.
For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.
For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.