Article ID : 00030982 / Last Modified : 09/26/2018

The Digital Voice Editor (DVE) Software Doesn't Respond or There are Errors

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for your Digital Voice recorder. If the DVE doesn't respond or there are errors, follow the steps below to resolve the issue:

Note: For model-specific information, refer to the device's manual. Manuals are posted on your model support page.

Note: If you install other external USB devices, the software may not respond. If this occurs, follow these steps:

  1. Disconnect all external drives.
  2. Restart the software.

If the issue still occurs, repair may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.