Article ID : 00031304 / Last Modified : 06/17/2014

The touchpad pointer is jumping around and activating icons it touches, or closes programs automatically.

Applicable Products and Categories of This Article

Follow this procedure below to troubleshoot the touchpad.

IMPORTANT: This information applies only to computers using the operating systems listed below this article in the Applicable Products and Categories section.

NOTES:

  • This issue may be caused by an installed printer that is not physically attached and turned on. Attach and turn on the printer and then start the notebook.
  • Download and install any Touchpad driver updates available. Downloads are posted on your model support page.
  1. Disable the tapping feature of the touchpad .
  2. Ensure the touchpad is not accidentally being touched while using the keyboard.
  3. Slow down the speed of the pointer and the double-click speed .
  4. Reinstall the touchpad drivers.

    NOTE: Reinstall the touchpad drivers. Downloads are posted on your model support page.

  5. Verify the correct AC adapter is being used and connected properly.
  6. Restore the computer back to a date when the touchpad was working properly using the System Restore feature .
  7. Test the touchpad in safe mode . If the touchpad works properly in safe mode, installed software is causing the issue and a full System Recovery may resolve the issue.

If the issue is still unresolved, service may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.

  

For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.