Article ID : 00024366 / Last Modified : 11/17/2016

The touchpad pointer is jumping around and activating icons it touches, or closes programs automatically.

    Follow the steps below to troubleshoot this issue.

    NOTES:

    • This article is for VAIO® computers with Windows® XP operating system (OS).
    • This issue may be caused by an installed printer that is not physically attached and turned on. Attach and turn on the printer and then start the notebook.
    • Touchpad driver updates may be found online. Downloads are posted on your model support page.
    1. Disable the tapping feature of the touchpad .
    2. Ensure the touchpad is not accidentally being touched while using the keyboard.
    3. Slow down the speed of the pointer and the double-click speed .
    4. Reinstall the touchpad drivers. Downloads are posted on your model support page.
    5. Verify the correct AC adapter is being used and connected properly.
    6. Restore the computer back to a date when the touchpad was working properly using the System Restore feature .
    7. Start the computer in Safe Mode. If the touchpad works properly in safe mode, software is interfering with the touchpad and a System Recovery may resolve the issue.

    If the issue is still unresolved, service may be required. Go to Product Repair.