Article ID : 00024366 / Last Modified : 11/17/2016

The touchpad pointer is jumping around and activating icons it touches, or closes programs automatically.

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Follow the steps below to troubleshoot this issue.

NOTES:

  • This article is for VAIO® computers with Windows® XP operating system (OS).
  • This issue may be caused by an installed printer that is not physically attached and turned on. Attach and turn on the printer and then start the notebook.
  • Touchpad driver updates may be found online. Downloads are posted on your model support page.
  1. Disable the tapping feature of the touchpad .
  2. Ensure the touchpad is not accidentally being touched while using the keyboard.
  3. Slow down the speed of the pointer and the double-click speed .
  4. Reinstall the touchpad drivers. Downloads are posted on your model support page.
  5. Verify the correct AC adapter is being used and connected properly.
  6. Restore the computer back to a date when the touchpad was working properly using the System Restore feature .
  7. Start the computer in Safe Mode. If the touchpad works properly in safe mode, software is interfering with the touchpad and a System Recovery may resolve the issue.

If the issue is still unresolved, service may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.

  

For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.