Article ID : 00031912 / Last Modified : 05/05/2015

The LCD screen is blotchy, discolored or appears black or white.

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Follow the steps below to troubleshoot this issue.

IMPORTANT: The procedures listed may not apply to all Sony® cameras. Consult the instruction manual of the camera for specific operation of these functions. Manuals are posted on your model support page.

  1. Verify that the lens cap is not covering the camera lens.
  2. If operating the camera with a battery, ensure the battery is fully charged.
  3. If operating the camera with the power adapter, ensure it is plugged into a working AC outlet.
  4. Verify that the LCD screen is turned on.
  5. Adjust the LCD brightness control.
  6. Change the shutter speed or aperture settings.
  7. If the issue is not resolved, try resetting the camera .

If the issue is still unresolved, service may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.

  

For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.