Article ID : 00031980 / Last Modified : 08/15/2015

Video plays with horizontal lines from the camcorder.

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Follow the steps below to troubleshoot this issue.

  1. Play a different tape in the camcorder.

    NOTE: If this tape plays correctly, the first tape is faulty.

  2. Record video using increased lighting.

    NOTE: Video will appear dark, snowy, or pixelated if there is insufficient light when recording.

  3. Record video on a new tape, and playback the tape.

    NOTE: If this new tape plays back correctly, the camcorder heads are out of alignment. Service will be required to resolve this issue.

  4. Clean the camcorder video heads using a dry head cleaning cassette of the correct camcorder format.
  5. Reset the camera and attempt to playback a tape to test functionality.
The troubleshooting steps listed above should resolve your issue. If you have completed all of the steps and the issue is not resolved, service may be required. The Sony® eService Web site at http://eservice.sony.com/ can assist you in obtaining service from a Sony Service Center or locating a Sony Authorized Servicer.