Article ID : 00032184 / Last Modified : 06/20/2014

The speakers produce static or distorted sound.

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If all you hear from the speakers is static or distorted sound, there could be an incorrect setting or there may be a problem with the speakers. Follow these steps to try to resolve this issue.

  1. Verify the speakers are properly connected to the system.
  2. If applicable, try changing the sound mode on the system.
  3. Try changing any controls that are on your system, such as the balance control, tone control, volume control, etc.
  4. Try playing a different source (CD, TAPE, RADIO, etc).
  5. If applicable, try replacing the speaker wires with a different gauge of speaker wire.
  6. If possible, test the speakers on a different stereo system.

If the issue is still unresolved, service may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.

  

For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.