Article ID : 00015012 / Last Modified : 07/23/2019

The portable speakers are producing a crackling or static noise.

    When the portable speakers are producing a popping, crackling or static noise, follow these steps to try to resolve this issue:

    1. Lower the volume if the last volume setting was too loud.
    2. If you have an Apple® iPod® portable player or iPhone® mobile device connected to the speaker, turn off the Tone Control functions (such as Equalizer and/or Bass Boost) or set the functions to flat.
    3. Turn off the MEGA BASS function on the speaker, if applicable.
    4. If the issue is not resolved, reboot your iPod touch or iPhone device.