IMPORTANT: Before troubleshooting this issue, determine if this is the built-in microphone or an external accessory microphone.
NOTE: Not all computers come with a built-in microphone. Check the product manual or specifications to determine if the computer has a built-in microphone. Manuals are posted on your model support page.
Follow this procedure to troubleshoot the microphone.
- Ensure the microphone is selected as the input device and that the volume is not set too low .
NOTE: Some sound cards may have advanced options for the microphone adjustment.
- Ensure the microphone is connected correctly.
NOTE: Refer to the documentation that came with your computer for the proper location of the microphone jack.
- Reinstall the sound drivers.
NOTE: Refer to the documentation that came with your computer for the procedure on how to reinstall the sound drivers.