Article ID : 00045725 / Last Modified : 02/27/2015

There is a NO INPUT SIGNAL message showing in the display window.

Applicable Products and Categories of This Article

This error message means the input signal from a connected device is not being detected or the correct input is not selected.

Follow the steps below to troubleshoot this issue:

  1. Turn on the connected video device.
  2. Make sure the output of the video device is securely connected to the input of the DVDirect® device.
  3. On the DVDirect device, select Video to DVD in the menu.


    • The DVDirect automatically detects input signals from connected devices and selects the input jack. To change the input manually, select the input from the menu.
    • When recording High Definition (HD) video, select USB or Memory card under AVCHD Dubbing in the menu.
    • When recording Standard Definition (SD) video, select VIDEO IN, DV IN, USB, or Memory card under Video to DVD in the menu.
  4. On the connected video device, start video playback.
  5. If the error message still displays, turn off the DVDirect and connected video device.
  6. Disconnect all the cables.
  7. Turn on the DVDirect and video device.
  8. Reconnect cables to the video device and DVDirect.
  9. If the error message still displays, replace the cable with a different one.
  10. If the error message still displays, connect the video device to TV to make sure it is outputting a video signal; if it does not output a video signal, the video device may require service.

If the issue is still unresolved, the DVDirect may require service.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.