Article ID : 00050243 / Last Modified : 04/13/2018

I Can't Hear Sound from the Subwoofer

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Connection or interference issues cause most wireless transmission issues to occur.

The on/standby indicator on the subwoofer is a good starting point for troubleshooting. Take a look at the on/standby indicator on the subwoofer, then follow the steps below that best match the indication that you see.

Below is an example of where the indicator will be on the subwoofer:

Sub Link/standby indicator

The indicator is off 

The indicator flashes red 

The indicator flashes slowly in green or is lit in red 

The indicator flashes quickly in green 

No sound from the subwoofer of HT-CT390