Article ID : 00184994 / Last Modified : 05/15/2019

Low or No Sound from the Subwoofer

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IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

Sound from the subwoofer may be difficult to hear when a source (TV programs, etc.) outputs low-frequency sound below 20Hz. Follow these steps to play back the pre-installed sample music and check if the sound comes out of the subwoofer after performing each step. If you need model-specific information to perform any step, check the device manual.

  1. Perform Test Tone.

  2. Set the Night mode to Off.
  3. Adjust the volume of the subwoofer.
  4. Check the connection.