Article ID : 00184994 / Last Modified : 07/24/2018

Low or No Sound from the Subwoofer

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Sound from the subwoofer may be difficult to hear when a source (TV programs, etc.) outputs low-frequency sound below 20Hz. Follow these steps to play back the pre-installed sample music and check if the sound comes out of the subwoofer after performing each step. If you need model-specific information to perform any step, check the device manual.

  1. Perform Test Tone.

  2. Set the Night mode to Off.
  3. Adjust the volume of the subwoofer.
  4. Check the connection.