Follow the steps below to contact Pottermore support.
IMPORTANT: The Pottermore support team can only be contacted via E-mail.
- Go to http://shop.pottermore.com/en_US/Help/contact_us.
- Once on the web site, complete the Customer Support contact form and then click Send:
NOTE: According Pottermore support web site, you should be contacted within 24 hours. During busy periods, such as when new products are first launched, response times could be longer.
Repair information and service assistance
Product support & customer relations
Keep track of all your products in one location
Product information and sales assistance
A place where you can find solutions and ask questions
