Article ID : 00058419 / Last Modified : 12/04/2013

A hardware error message appears in the VAIO Remote Control App after upgrading to the Windows 8.1 operating system.

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There are two updates that need to be applied to resolve this issue.

  • Download and install the Sony IR Remote Control Update (Version Downloads are posted on your model support page.
  • Check the Windows Store app for updates to the VAIO Remote Control (Windows UI) app
  • NOTE:  After the updates have been installed, the VAIO Remote Control (Windows UI) app should be at version