Article ID : 00079415 / Last Modified : 10/15/2018

Unable to complete a software update or the software update is taking a long time.

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Downloading a software update requires a stable high-speed Internet connection. Completion of an update may be slow or may not complete due to the network condition. Either of the following options are available to help avoid having to wait for an update to be completed:

  • Download the software update from this web site using a computer and install it manually using a USB device. Downloads are posted on your model support page.
  • Set the Automatic software download setting to On from the menu of the TV.

    NOTE: The Automatic software download setting will allow the TV to automatically download new updates while in standby mode.

    1. On the supplied remote control, press the HOME button.
    2. Select Help or Settings.
    3. Select Customer Support or System software update.

      NOTE: If Top Support Solutions appears, select it and then select System software update.

    4. Select Automatic software download.