Article ID : 00085116 / Last Modified : 04/05/2018

An Error Appears When I Access Netflix, YouTube, or Other Applications

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Possible Causes

An error Feature is not available or Service cannot be accessed at this time may appear for the following reasons:

  • You turned on the TV.

  • You immediately selected the app after pressing the HOME button on the remote.

  • The TV is no longer connected to an active internet connection.


If the error still appears, follow these steps:

  1. Perform a Refresh Internet Content.

    Note: Check to the TV manual for details. Manuals are posted on your model support page.

  2. Test the app.

    Note: If the issue occurs, continue to the next step.

  3. Make sure the TV has an active internet connection.
  4. Reset the TV to factory settings.
  5. Manually set an IP address on your device.