Article ID : 00092692 / Last Modified : 08/21/2018

The Screen Mirroring Function Doesn't Work

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Use the steps below to troubleshoot this issue:

  1. Make sure the TV is on the screen mirroring input.
  2. Enable the screen mirroring setting on your mobile device.
    • Check the mobile device manual or contact the manufacturer for further details.
    • Make sure there are no other wireless devices connected to the mobile device prior to the TV's screen mirroring setup.
    • If you connected your TV to a computer, a Microsoft® Windows® 10 operating system upgraded from an earlier version may not be compatible. Contact the computer manufacturer for further details.
  3. Reboot your mobile device.
  4. Perform a power reset.
  5. Start pairing the mobile device to the TV.
  6. Set the Bluetooth® settings of the Android TV to Off.

Note:

  • Both the 2.4 GHz and 5 GHz frequency band available on most wireless routers are prone to channel interference. Ask your internet service provider to help you set your router to a non-overlapping channel.
  • If your wireless router supports both 2.4 GHz and 5 GHz frequency band, setting the frequency band to 2.4GHz may resolve the issue.
  • Other mobile devices simultaneously connected to your wireless router may affect the screen mirroring function. Disconnect other mobile devices from the router.

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