Article ID : 00092550 / Last Modified : 02/06/2018

Error: This HDMI port is not compatible with your device. Please connect the 4K Media Player to HDMI2 appears when setting up the 4K media player.

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This article is designed to assist when the following error appears on the screen of the Sony® 4K TV or 4K projector after connecting the FMP-X10 4K media player.
Wrong HDMI error

Make sure of the following if the above error appears:

  • Connecting the Sony 4K media player to a Sony 4K Ultra HD TV is recommended and supported. However, the FMP-X10 will work with other HDCP 2.2 compliant 4K Ultra HD Televisions .
  • Make sure you are using a Sony 4K projector.
  • Confirm compatibility of your Sony 4K Ultra HD TV with the 4K Ultra HD media player.
  • Make sure that the appropriate HDMI® input on the 4K TV is being used.
    • If using the XBR-xxX900A or the XBR-xxX850A model 4K Ultra HD TV, the 4K media player must be connected to the HDMI 4 input on the TV. This does not include the XBR-84X900A.
    • For other BRAVIA® series or 4K projectors, connect to the 4K media player to the HDMI IN 2 input on the TV. This includes the XBR-84X900A.
  • If you are connecting the 4K media player to a audio receiver or home theater system and then to the TV, make sure that the HDMI input on the audio device supports the HDCP2.2 protocol.
    NOTE: Information regarding the HDCP2.2 and other HDMI standards is available at HDMI.org