Article ID : 00119549 / Last Modified : 10/02/2018

Apps Won't Install or Update from the Google Play Store

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Check if your apps install or update from the Google Play™ store after you perform each step.

  1. Make sure to use a Google™ email account.

  2. Check the available storage space.

  3. Uninstall unnecessary applications.

    1. Press the HOME button.
    2. Select Settings or the gear icon icon.
    3. Under the TV category, select Apps.
    4. From the Downloaded apps section, select an app to uninstall.
    5. Select Uninstall.
    6. Select OK.

    Uninstalling an app erases all the app-related information from your TV.

  4. Perform power reset on your TV.

    Note: This procedure stops all running apps.

  5. Cancel all the on-going installation or downloading of apps.

    1. Press the HOME button.
    2. Scroll down to Apps category and select Google Play store.
    3. On the Google Play Store, select My Apps.
    4. Select Downloading.
    5. Select an app.
    6. Select Cancel or select the stop icon.
  6. Perform Clear Data and Clear Cache on Google Play Services.

    1. Press the HOME button.
    2. Select Settings or the gear icon icon.
    3. Under the TV category, select Apps.
    4. Under the System app category, select Google Play services.
    5. Select Clear data.
    6. Select OK.
      • If your TV shows another option, select CLEAR ALL DATA, and then select OK.
    7. Select Clear cache.
    8. Select OK.
  7. Set the Parental controls Settings to Allow all.

    1. Press the HOME button.
    2. Scroll down to Apps category and select Google Play store.
    3. On the Google Play Store, select Settings.
    4. Under the Parental control settings, select Allow all, including unrated

*Android, Android TV, Google, and Google Play are trademarks of Google LLC.