Article ID : 00118393 / Last Modified : 03/12/2019

Can't Access Videos, Music, or Pictures from Apps on My TV

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IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

If you can't access network services (such as the Google Play™ Store, Movies & TV, or the YouTube™ app) on your BRAVIA™ TV, make sure it has an active internet connection and confirm that the date and time are set.

  1. Check the network status. The steps may vary depending on the version of the operating system (OS).

    Android™ 8.0 Oreo™ OS

    Android 7.0 Nougat OS or earlier

  2. Set the Date & time correctly.

Note: If the Date & time settings are not correct, the following functions may not work properly.

  • Search/Voice Search
  • Voice Actions
  • Backdrop (screen saver with scenic pictures)

*Android, Google Play and YouTube are trademarks of Google LLC.