Article ID : 00125896 / Last Modified : 06/20/2018

Troubleshoot Issues with Group Playback from Music Center (SongPal)

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Below are some of the most common issues you may encounter with the group playback feature of the Music Center (SongPal™) app and steps to troubleshoot them:

  • Can't create a group with Music Center:

  • Can't find the group I created:

  • Windows® Media® Player doesn't display a group created or edited with Music Center.

  • After creating a group with Music Center, devices are displayed separately on the Google Cast™ app.

  • Can't play songs on a single speaker with the Media Go software.