Article ID : 00126521 / Last Modified : 08/04/2015

Unable to measure my heart when using the Smart B-Trainer sport device.

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It may take some time for your heart rate measurement to begin. The time required to complete the measurement differs by person.

Depending on your health condition and current location it may take 2 to 3 minutes for your heart rate to display.

If the heart rate does not display after a few minutes, make sure that the sport device is being worn properly.