Article ID : 00140377 / Last Modified : 09/26/2018

The Hi-Res Audio Player Software Won't Install

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Before You Start

  • Make sure that the operating system installed on your computer is compatible with Hi-Res Audio Player software.
  • Make sure the Hi-Res Audio Player software has the latest software version installed. Downloads are posted on your model support page.

Install the Latest Version of the Hi-Res Audio Player Software

  1. On your computer, download the software update. Downloads are posted on your model support page.
  2. Locate the downloaded file saved in the folder of the computer.
  3. Click the file name to open.
    • The Welcome to the Hi-Res Audio Player Installer screen is shown. Click on Continue to proceed.


  4. On the Software License Agreement screen, click Continue.
  5. Click Agree to accept the agreement.
  6. Follow the on-screen instructions to finish the installation process.
    • If a password is required, type your password, then click Install Software.
    • After the installation is finished, click Close to exit.

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