Article ID : 00151969 / Last Modified : 09/08/2016

The picture is blurry when I set the 4K upscale feature of the Blu-ray Disc player and the TV.

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

The display will always show what is being input to the TV. If you have a Blu-ray Disc® player or other device that has an up-convert feature, we recommend turning the feature off on the player and allowing the TV to do the up-converting. The picture will always upscale to 4K without changing any settings on the TV.

NOTES:

  • If up-convert is enabled on the player, the TV will display 3840x2160 because the signal is already being upscaled.
  • The resolution of the external device should be set to 1080i or 1080p for 4K upscale feature to work.