Article ID : 00153436 / Last Modified : 11/22/2017

Please Wait or Dashes Appear on the Front Panel of the Sound Bar

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Follow these steps if the Please Wait message or dashes (- - - -) show up on the front panel of the Sound bar:

  1. Disconnect all the devices from the Sound bar, including the HDMI® cable or optical cord.
  2. Disconnect the Sound bar from the network.
    1. Disconnect the Ethernet (LAN) cable or turn the router off.
  3. Perform a power reset on the Sound bar

  4. Update the software of the Sound bar to the latest version. Downloads are posted on your model support page.

    How to check the software version of the Sound bar:

  5. Reset the Sound bar to the factory settings. Check your manual for model-specific information. Manuals are posted on your model support page.

If the issue still occurs after trying the steps above, the Sound bar may need to be repaired.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.