Article ID : 00163641 / Last Modified : 11/06/2018

Playback Failure Error

Error: 5003 Playback failure, we're sorry but there is an issue while playing this video. Please check your connection and try again

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Applicable Products

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Symptom

An error message displays on your TV screen when videos are streamed through the Hulu® video service.

Solution

An unstable internet connection can cause this issue. Power off your Hulu device, modem, and router for 60 seconds and then power them back on.

Note:

  • For a smooth playback experience, use a broadband internet connection.
  • High Definition (HD) videos require at least 3 Mbps download speed and Standard Definition (SD) videos require at least 1.5 Mbps.