Article ID : 00163641 / Last Modified : 11/06/2018

Playback Failure Error

Error: 5003 Playback failure, we're sorry but there is an issue while playing this video. Please check your connection and try again

Applicable Products and Categories of This Article

Applicable Products

IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.


An error message displays on your TV screen when videos are streamed through the Hulu® video service.


An unstable internet connection can cause this issue. Power off your Hulu device, modem, and router for 60 seconds and then power them back on.


  • For a smooth playback experience, use a broadband internet connection.
  • High Definition (HD) videos require at least 3 Mbps download speed and Standard Definition (SD) videos require at least 1.5 Mbps.