Article ID : 00025178 / Last Modified : 11/20/2014

The picture skips or freezes during playback.

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Follow the steps below to troubleshoot picture freeze or skipping.

IMPORTANT: This issue can occur if the DVD player is set to PROGRESSIVE even though the TV cannot accept a progressive signal. In this case, the progressive setting on the DVD player should be turned off. However, not all DVD players have a progressive setting. Consult the instruction manual of your DVD player to verify whether or not your DVD player has a progressive setting. Manuals are posted on your model support page.

  1. Remove the disc from the DVD player.
  2. Examine the DVD for fingerprints, smudges, or scratches.
  3. Use a soft, dry cloth to clean the disc .
  4. Reinsert the disc into the DVD player and begin playback.
  5. If the issue still occurs, check the Sony® Support Web site to see if a firmware update is available to resolve the issue. Downloads are posted on your model support page.
  6. Attempt to play different discs on the DVD player.

    NOTES:

    • If the issue only occurs with the one disc, then the disc may be faulty.
    • If the issue occurs with all discs, then service may be required.

      For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.

        

      For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.