Article ID : 00163143 / Last Modified : 09/03/2018

The Android TV Doesn't Display a 4K HDR Signal from a PS4 Pro Gaming Console

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Before You Start

Make sure that the 2160p-RGB option is selected in the Resolution setting of your PlayStation®4 Pro (PS4™ 4 Pro) game console. If Only 2K supported is displayed on your TV screen, make sure that the following requirements are met:

  • Use a 2K or 4K High Dynamic Range (HDR) capable TV that supports the HDR 10 format.
  • Connect your PS4 Pro directly to your TV with the HDMI® cable supplied with your game console, or a Premium High Speed HDMI cable version 2.0 or newer which supports 18Gbps.
  • Make sure the content (digital game title or video streaming service) is HDR enabled.
  • Update your PS4 Pro to system software 4.0 or later.
  • If your PS4 Pro is connected to an XBR-55X900A, XBR-65X900A, or XBR-84X900, your 4K Ultra HD TV must be activated through the 4K Activation website. The activation service upgrades the HDMI port on your TV to add the HDCP 2.2 compliance, which is required by HDR videos.

Get a 4K Signal from Your PS4 Pro

Note:

  • For Video Streaming apps, make sure the video is HDR enabled. Most apps have an HDR indicator icon.
  • Check the PlayStation® support website for more information on the game console's HDR feature.

  1. Use an HDMI cable to connect your PS4 Pro to your Android TV.

    • To confirm which HDMI ports support an HDR signal, check your TV manual. Manuals are posted on your model support page.

  2. Turn on your TV.
  3. Turn on your PS4 Pro.
  4. Set your TV to the HDMI input where your PS4 Pro is connected to .
    • TV Series: X700D, X750D, X800D, and Z9D:
      • If Enhanced Mode is disabled or off: It will only display 2K HDR.
      • If Enhanced Mode is set and HDMI 2 or HDMI 3 are used: It will display 2K or 4K HDR, but the TV will default to 4K HDR.
      • If Enhanced Mode is set and HDMI 1 or HDMI 4 are used: It will display 2K HDR
    • TV Series: X850C/D, X930C/D, and X940C/D:
      • If Enhanced Mode is disabled or off: It will only display 2K HDR
      • If Enhanced Mode is set, all inputs: It will display 2K, or 4K HDR
  5. Set your TV to display an HDR signal.

    Activate the Enhanced Format of the TV

    Note:

    • If the instructions above didn't work, change the Dynamic range setting to Full.

    • For the Android TV Series X800D, X700D, X750D, and Z9D, make sure the HDR Mode is set to On.

    • If the steps above didn't work, set the Picture mode to HDR Video.

  6. Set the PS4 Pro to output a 4K HDR signal.

    Set the Resolution of the PS4 Pro to 2160p-RGB