Article ID : 00171931 / Last Modified : 03/10/2017

When connecting a Home Theater system or AV amplifier via HDMI cable, 4K picture such as the PlayStation 4 game console cannot be displayed.

Applicable Products and Categories of This Article

Applicable Models:

  • HT-NT5
  • HT-CT790
  •  HT-ST5000
  • HT-CT800
  • STR-DN1070
  • STR-DH770
  • STR-ZA5000ES

Some of the 4K signal are supported. HDR is not supported. Check the following

The following signal are supported, but HDR signals are not supported.

Resolution

Frame Rate

Color Space

High Definition

  • 4K
  • 4096 × 2160p
  • 3840 × 2160p

50/59.94/60 HZ

YCbCr 4:2:0

8bit

23.98/24/25/29.97/30 Hz

  • RGB 4:4:4
  • YCbCr 4:4:4

8bit

YCbCr 4:2:2

8/10/12 bit

When the picture of standard formats such as 4K/60p YCbCr 4:2:0 8bit is not displayed, check the following:

  1. Check that you connect with a High Speed HDMI® cable with Ethernet (or a Premium High Speed HDMI cable with Ethernet that supports 18Gbps).
  2. Check that your TV supports the high-definition 4K video format.

    IMPORTANT: 4K signals may not output video depending on the content or specifications of video output devices such as PlayStation™ 4 Pro gaming console. For details, refer to the operating instructions of the output device.

    NOTE: Make sure that the HDMI signal format setting for your 4K BRAVIA® TV is set to Enhanced Format.

For HT-ST9, HT-RT5, HT-NT3, HT-CT780, HTSTR-DN1060, STR-DN860, STR-ZA3000ES, STR-ZA2000ES, STR-ZA1000ES

IMPORTANT: Home Theater systems or A/V amplifiers released in 2015 do not support enhanced formats such as high-definition 4K/60p YCbCr 4:4:4 8bit or HDR signals. Note also the settings on the output device.

When you play 4K signals with copyright protection technology, check that you connect to a HDMI jack compatible with HDCP 2.2.

For HT-CT380, STR-DN2030, STR(TA)-DA5800ES, STR-DA2800ES

As HDCP 2.2 is not supported, 4K signals with copyright protection technology are not displayed.

IMPORTANT: STR-DN840, STR-DN1040, TA-DA5800ES, STR-DN2030 will support the following 4K signals by applying the version started in 2014.

Resolution

Frame Rate

Color Space

High Definition

  • 4K
  • 4096 × 2160p
  • 3840 × 2160p

50/59.94/60 HZ

YCbCr 4:2:0

8bit

23.98/24/25/29.97/30 Hz

  • RGB 4:4:4
  • YCbCr 4:4:4

8bit

YCbCr 4:2:2

8/10/12 bit