When connecting a Home Theater system or AV amplifier via HDMI cable, 4K picture such as the PlayStation 4 game console cannot be displayed.
Applicable Models:
- HT-NT5
- HT-CT790
- HT-ST5000
- HT-CT800
- STR-DN1070
- STR-DH770
- STR-ZA5000ES
Some of the 4K signal are supported. HDR is not supported. Check the following
The following signal are supported, but HDR signals are not supported.
Resolution |
Frame Rate |
Color Space |
High Definition |
|
|
50/59.94/60 HZ |
YCbCr 4:2:0 |
8bit |
|
23.98/24/25/29.97/30 Hz |
|
8bit |
||
YCbCr 4:2:2 |
8/10/12 bit |
When the picture of standard formats such as 4K/60p YCbCr 4:2:0 8bit is not displayed, check the following:
- Check that you connect with a High Speed HDMI® cable with Ethernet (or a Premium High Speed HDMI cable with Ethernet that supports 18Gbps).
- Check that your TV supports the high-definition 4K video format.
IMPORTANT: 4K signals may not output video depending on the content or specifications of video output devices such as PlayStation™ 4 Pro gaming console. For details, refer to the operating instructions of the output device.
NOTE: Make sure that the HDMI signal format setting for your 4K BRAVIA® TV is set to Enhanced Format.
For HT-ST9, HT-RT5, HT-NT3, HT-CT780, HTSTR-DN1060, STR-DN860, STR-ZA3000ES, STR-ZA2000ES, STR-ZA1000ES
IMPORTANT: Home Theater systems or A/V amplifiers released in 2015 do not support enhanced formats such as high-definition 4K/60p YCbCr 4:4:4 8bit or HDR signals. Note also the settings on the output device.
When you play 4K signals with copyright protection technology, check that you connect to a HDMI jack compatible with HDCP 2.2.
For HT-CT380, STR-DN2030, STR(TA)-DA5800ES, STR-DA2800ES
As HDCP 2.2 is not supported, 4K signals with copyright protection technology are not displayed.
IMPORTANT: STR-DN840, STR-DN1040, TA-DA5800ES, STR-DN2030 will support the following 4K signals by applying the version started in 2014.
Resolution |
Frame Rate |
Color Space |
High Definition |
|
|
50/59.94/60 HZ |
YCbCr 4:2:0 |
8bit |
|
23.98/24/25/29.97/30 Hz |
|
8bit |
||
YCbCr 4:2:2 |
8/10/12 bit |
Related Articles
Repair information and service assistance
Product support & customer relations
Keep track of all your products in one location
Product information and sales assistance
A place where you can find solutions and ask questions